Frequently Asked Questions
Q: Are you still operating with COVID 19 Pandemic?
A: Yes! We are operating with safety and precautions put in place to protect our staff and customers. All deliveries will be done with masks on and contactless. We ask that you pay in full online and sign your waiver/contract digitally. We have implemented extra cleaning procedures to protect everyone involved.
Q: What does Special Event mean?
A: Any event that is not in a residential setting. This selection can not be used in backyards. It covers the time of a single day rental.
Q: What does Residential Weekday mean?
A: Any party rental that happens Monday through Friday. It covers the time of a single day rental.
Q: What does Residential Weekend mean?
A: Any party rental that happens on a Saturday or Sunday. It covers a multi-day rental period. If you are not able to take an all weekend rental we can make special arrangements for setup and delivery but there are extra costs involved (equal to the weekend rate). Please call the office to schedule.
Q: Do you deliver to other cities not listed on the site?
A: Yes, please call our office for a current quote.
Q: What payments do you take?
A: Cash or Credit Cards. No personal checks accepted. We require a $50 deposit on orders under $500 or 40% on orders over $500 at booking and the balance is due in cash prior to the start of your event. THERE ARE NO EXCEPTIONS. If you would like to use a CC to pay the remainder of your fee on the day of your event, our drivers are able to do so with card on file only.
Q: What if we need to cancel?
A: Please call our Office as soon as the need to cancel is realized. Please see our Policy Page for more detailed information on cancellations.
Q: Do you require a deposit?
A: Yes all orders require a $50 deposit on orders under $500 or 40% on orders over $500 at booking. If a Credit Card is not an option please contact us at 207-337-4891 to make other arrangements.
Q: Is my deposit refundable?:
A: If you must cancel your order for any reason including weather, we will issue you a store credit in the amount of your required deposit good for up to 365 days from your event. Remainder amount above deposit will be refunded.
Q: Are we responsible for the rental equipment if it gets damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our equipment. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the equipment which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Our inventory is of commercial quality and with that comes a hefty price tag. Please read all of our contracts and literature to understand the importance of using our equipment with suggested rules and guidelines.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office to have one emailed.
Q: We are having a wedding in Maine and we have no idea where to begin?
A: Please call or write us. We are here to help guide you through the process!
Q: What does a standard rental time include for a tent?
A: Normally, the duration of your event. Tent installs happen throughout the week and pickups happen continuously. Normally, larger tents are coordinated to allow generous time for decorating, etc.
Q: Does the tent price include set up and delivery?
A: Please call for a complete tent quote.
Q: What surfaces do you set tents up on?
A: We can set up our Tents just about anywhere we can safely stake; dirt, asphalt, and frame tents on concrete. Customers renting larger tents are required to contact DigSafe when power and utilities are involved. If this is a conflict for your location, please call the office ASAP to discuss our procedure for these types of setups. Ideally, our rentals do best on a grass surface with stable ground and clear overheads.
Q: Are there any special requirements for high peak pole tents?
A: Check the requirements listed with each rental unit. Also, make sure you have at least a 4' access to the area where it will be set up. We need a standard gateway to bring our tents into areas and prefer vehicle access close by, please call if you are unsure.
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out from Biddeford, Maine. The first 30 miles are free. Additional miles are $4/mile.
Q: What does a standard rental time include for an inflatable?
A: Residential Weekdays: Most rentals are for an entire day. Actual hours can depend on party and event times. Delivery happens before the event, Pickup Happens after the completion of your event. Residential Weekends: Delivery happens Friday before the weekend and pickups happen the Monday following. Special Events: Specific to each event. Because of our volume we utilize a system that sets up our rental deliveries in order of stops, etc. Please rest assured that we will do everything in our power to allow you and your guests have a blast at your next event!
Q: When do you set up single day inflatable rentals?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q: We've rented some really dirty bounce houses and other party rental equipment from other companies in the past. Are they always that dirty?
A: No. The equipment should be clean when you get it. NO exceptions. Sharper Events and Tents cleans and disinfects with all-natural cleaning products after every rental. Due to the COVID 19 Pandemic we now disinfect with Simple Green Pro 5 that is approved by the EPA to kill the virus.
Q: How big are the jumps? and slides? and inflatables?
A: Most of our jumps are 15'x15' which is much bigger than something you can buy at a store. Please note the space required for each jump as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatable Rentals in Maine need room to be staked and they need room for the blower. They can't rub against walls or trees as this may damage the bounce house. The sizes listed with each inflatable rental include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: Do we have to keep our inflatable plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50-100ft. of the unit or a generator rental. Longer chords can pop your circuit breaker so we bring our own heavy duty chords. When having overnight rentals please unplug and secure the blower until the following day.
Q: What about parks? Do parks have electricity?
A: We no longer deliver to parks for residential customers. Rentals in these situations are only allowed when a Special Event is coordinated.
Q: What surfaces do you set inflatables up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. If this is a conflict for your location, please call the office ASAP to discuss our procedure for these types of setups. Ideally, out rentals do best on a grass surface with stable ground and clear overheads.
Still have a question? Call or Write: firstname.lastname@example.org 207-337-4891